Once you have contacted the Bookings Team and they have agreed a reschedule of your training is possible, they will advise if a fee is applicable dependent on the reason for the rescheduling request, in line with our Terms & Conditions.

Should you need to make a payment to rebook or transfer your training, please first view details of the next available dates on the relevant Course Page of our website. Under the drop down menu upon each Course page, you will find a list of the next available venues/dates for that course.

Once you have found a suitable listed date, simply process a payment of £25 for each training date where a reschedule is required by clicking to ‘Add to Basket’ to the right hand side of this page. You will need to this for EACH training day needed to reschedule (£50 PER day). You can process more than one training reschedule within the same transaction.

When within the shopping cart menu, ensure you enter the details of the student’s name (if different from person making payment), course title(s), date(s) and venue(s) you wish to book your reschedule(s) for, all within the notes section on our shopping cart before processing your payment. Failing to enter this information may delay us processing your request.

Should you forget to include this information at time of payment, please email [email protected] without delay including the order number for your processed payment. Reschedules can only be made via email, they will to be accepted over the telephone.

Please note your reschedule will be subject to availability and cannot be considered booked until you receive a booking confirmation email from our team to confirm your place.

Full details about our Rescheduling Policy including relevant fees can be found by visiting our Terms & Conditions and also within our FAQs

All processed rescheduling payments received will be processed within 24 working hours. You will receive a full confirmation email to confirm the training date(s) rebooked for you. Should you not receive contact from our team (by email or phone) within 24 working hours, please contact our Bookings team at [email protected] or call 0800 999 2277.

Please note your reschedule will be subject to availability and cannot be considered booked until you receive a booking confirmation email from our team to confirm your place.